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What’s the difference between duplication and replication?

What is the difference between a Short Run CD-R and Long Run Replication?

How long will my order take?

What kind of “face” can you put on my disc?

What kind of art do I need to provide?

What do you mean “There’s a problem” with my art?

What are my packaging choices?

What are my shipping options?

I need DVD copies but only have a video master. Is this acceptable?

Can you duplicate my European format tape?

What is an ISBN number and why do I need them?

Why do you have this policy of shipping up to 10% over or short?

I don’t see what I need on your website. Can you do it?

What’s the difference between duplication and replication?
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Duplication is used for smaller quantities. It is the process of “burning” data onto a blank disk with a laser, like you can do at home. Except at CD Depot Stores, we can burn hundreds of disk in a matter of hours, saving you from frustrating equipment tie-ups. We can also imprint a “face” on your disk, which is a more professional look that a stick-on label.

Replication involves the creation of a glass master. From that, a metal “stamping” master is created, which will mold the discs from plastic pellets. This is the most efficient way to produce 500 or more discs.

What is the difference between a Short Run CD-R and Long Run Replication?
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Short Run CD-R’s are produced in individual “burners,” allowing fast manufacturing of low quantities. However, the cost per unit is much higher than a longer run due to the cost of recordable media.

How long will my order take?

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CD & DVD Replication – Our regular REPLICATION production time is 7 to 10 business days, (after all production materials have been approved by customer (artwork, master, etc). The normal total time for Graphic Design and Master plus customer approval will be of approximately 5 business days, adding 7 to 10 business days of manufacturing, the total time of the order will be from 12 to 15 business days.

A RUSH option for your production time can be arrange for a REPLICATION production time from 5 to 7 business days for delivery. This will include a one-time rush charge per order.

CD & DVD Duplication – Our regular DUPLICATION production time is 3 to 5 business days for 50 up to 300 discs project, AFTER all production materials have been approved by customer (artwork, master, etc). Different delivery options can be arranged. For Graphic Design and Master to be developed 3 to 5 business days must be added to the order for a total of 6 to 10 days.

A RUSH option for your order production time can be arrange, depending on the project characteristics. This will include a one-time rush charge per order.

What kind of “face” can you put on my disc?

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For duplication orders, the most economical choice is black text on a CD or DVD. If you want to provide a design with graphics, make sure the image is already set at 300 dpi. If you are replicating you can choose to print with a silkscreen or offset disc process.

What kind of art do I need to provide?

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Believe it or not, this is the most complicated part of reproducing your discs!

Most orders have 2 art components—disc imprint and packaging.

Templates are available on our website so you can create your art at the exact size it needs to be. The preferred file formats are Illustrator or Photoshop; files must be 300 dpi or higher. The template should be kept as a layer or should be removed before sending art to us. Art can be provided on disk, uploaded, or emailed if files are fewer than 5 MB. We recommend using a professional graphic designer to produce your art files. If you don’t have a relationship with a designer, we will be glad to handle your design work with our award-winning design team.

What do you mean “There’s a problem” with my art?

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Some typical problems that occur are:

Customer requests a quote for one-color art but provides a full-color file.

Template layer is embedded in the file.

Typos in the art.

Low-resolution art produces a low-quality printed image.

Customers don’t send fonts with their file so font substitutions occur.

We always recommend using a professional graphic designer to produce your art files. We do have a fully capable in-house team to meet your needs regarding layouts and design

What are my packaging choices?

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CD Depot Stores provides several packaging options. Discs can be inserted in Amaray cases (DVDs), jewel cases or a wide variety of paper and cardboard sleeves, either generic or custom printed. Amaray cases are designed to hold a “wrap” that is custom printed. Jewel cases can hold a variety of printed inserts and tray cards.

When it comes to packaging, if you can envision we can make it happen.

What are my shipping options?

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Ground: Day-definite delivery within one to five business days.

3 Day Select: End of third business day.

2nd Day Air: End of second business day.

Your order will be shipped after the production is finished. See Production time for details.

I need DVD copies but only have a video master. Is this acceptable?

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Yes, we can accept your video master; however, we will need to encode it to the DVD format (mpeg2). We offer very simple “straight encoding” to more elaborate authoring with menus, buttons, chapter points, etc. We will then create a DVD-R master which will be sent to you for approval, prior to duplication. Encoding & Authoring services are provided for an additional charge.

Can you duplicate my European format tape?

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We can accept nearly any tape master format—digital Betacam, Betacam SP, Mini DV, DVD, ¾” or DV-Cam.

What is an ISBN number and why do I need them?

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Products that go to bookstores or libraries must have an ISBN assigned. There is a fee for this number. You will receive a block of numbers for which you must re-register after five years.

Contact:

ISBN

R.R. Bowker

121 Chanlon Rd.

New Providence, NJ 07974

908-665-6770

Why do you have this policy of shipping up to 10% over or short?

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In any custom manufacturing process you will find some fluctuations in the actual quantities manufactured. We usually manufacture some extra units, because once the CD gets imprinted and goes through quality control, we may reject a few units that do not pass our high standards. Depending on the number of rejects, your total quantity will vary slightly, plus or minus 10%. If we are short for any reason you will not have to pay for the products you are not getting. Likewise, if there are any overs you will have to pay for them.

Thus, you pay for exactly the number of discs received. The process is determined solely by quality control, so please don’t ask us not to make any overs or unders.

I don’t see what I need on your website. Can you do it?

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Please call us with any special needs. We will always accommodate whenever possible. You can reach us toll free at 800-742-3974 or Contact Us